FAQ Hub

AFTERSHOCK PC is always redefining and pushing the boundaries of high-performance computing and Custom PC self-expression, since 2012. With numerous awards under its belt – including 6-time winner of HWZ’s Best Gaming Desktop, Gaming Notebook Brand 2022, TechRadar’s Best Desktop Builder 2020 and The Straits Times’ Singapore’s Best Customer Service 2023/24 Award – AFTERSHOCK PC is committed to delivering a Custom PC experience second to none.

With over a decade in the business, we've expanded our offices to Malaysia and Australia, bringing us closer to leading tech brands, distributors, and manufacturers. Through these partnerships, we bring in their products at scale and pass the savings directly to our customers.

Refurbished or used products will never be sold as new, and we will never build a PC with refurbished components—we take this commitment seriously. We prioritise our customers' PC ownership experience and assure them that they are the first to use the products they purchase.

Every AFTERSHOCK PCs are built locally. At our headquarters, our team of experienced technicians skilfully hand-assemble every AFTERSHOCK PC. It doesn't stop there - after our quality control ensures our extreme standards of build quality are met, we benchmark and do a further 3 steps of quality control. Every step of this process ensures the PC you receive is in its best condition.

Well, we do hold giveaways periodically so keep a lookout for them on our socials and www.aftershockpc.com/pages/giveaway for a chance to win!

You can reach out via email, or via our live chat or whatsapp during business hours. See the https://www.aftershockpc.com/pages/support page for more info.

We only ship locally, in Singapore, and globally upon request. Global shipping falls under a different set of terms and conditions, please contact our team for more details.

Usually three (3) to four (4) business days for Custom Builds and 1 business day for Ready to Ship systems that are not on pre-order status. Open-Loop Water Cooled systems are complex builds that will typically take longer, and the timeframe required varies. Speak to our staff for a quote on the expected turnaround time.

Usually two (2) to five (5) business days for laptop systems that are not on pre-order status. Check with us for an estimated turnaround time when you make your purchase. Should you require your new laptop faster, kindly let our staff know and we will be happy to assist to the best of our ability.

We support Paynow, Atome, Grab or Bank Transfer. Please note that payment must be made in full and received by us before delivery or pick up of your purchase can occur.

Aftershock PC is based in Singapore. We are GST registered and all our prices are inclusive of Singapore's 9% GST (as of January 1st 2024). Customers may be subject to import duties if choosing to ship internationally.

1. Add items to your cart and checkout as normal.
2. Select Atome as your payment method - you will be redirected to the Atome website.

NOTE: Vouchers/promo codes can only be applied for payments made via the Atome app.

On Desktop:
4. Select 'Pay via App' and scan the QR code shown.

On Mobile:
Simply select 'Pay via App'.
4. The Atome app will launch automatically and you will be directed to the payment confirmation page.
5. Tap “Voucher” and select any applicable voucher or apply a promo code.
6. Tap “Atome+” to redeem any existing Atome+ loyalty points to offset your bill. It is possible to stack Atome+ rebates and a voucher within a single transaction.
7. Ensure that the total final amount is accurate. Select ‘Pay’ to confirm.

'Carry In Warranty' means that for any warranty related work that needs to be done on your PC, you will need to drop off and pick up your system from our Singapore Service Centre. If you have this warranty and can't come in, you will need to cover the delivery costs for getting it to and back from us.

'Pickup and Return From Your Location Warranty' means that we will cover the delivery costs for getting your system back in for any warranty related work, and the cost of sending it back out to you.

Our warranty package covers parts failures due to components being faulty, and the labour cost for replacing those parts. We have a 1 for 1 part-exchange policy for failed parts during the warranty period. Our warranty does not cover things such as accidental damage, wear and tear, or misuse (eg. unauthorised overclocking or undervolting). Please see our full Warranty policy for more information.

We support any upgrades to Aftershock systems, provided we stock the parts and that the upgrade is compatible. No service fee is charged for any upgrade unless an extra service is being provided (e.g. data backup/transfer, cleaning, etc.) or except in complex situations. Unfortunately, we don't buy back used components.

You can reach out to our customer service during our operating hours by submitting a query via our live chat or email our support team. If your PC needs to be serviced you can either drop it off at our Singapore Service Centre during our operating hours or you can contact our team to organise how to get your PC delivered back to us.

We provide free lifetime remote support for original purchasers of our PCs. Even if your warranty has expired, you are still able to reach out to us to receive remote support. If your system needs to be physically serviced by an Aftershock technician, we will only charge for replacement of new components.

⭐⭐⭐⭐⭐ Exceptional Service and Top-Notch Hardware Recommendation!

Had an urgent need for a high-performance PC, and Aftershock truly delivered beyond expectations. From the moment I reached out, their team was incredibly responsive, helping me expedite my build without compromising on quality...The customer service was top-tier—clear communication, attention to detail, and a genuine commitment to ensuring I got exactly what I needed, right when I needed it. If you're looking for a reliable, high-performance custom PC with excellent support, Aftershock is the way to go!

Highly recommended, and I'll definitely be back for future upgrades! 🔥💯

Totally incredible pre-purchase experience from AfterShock received. Have always been following AfterShock for years and this is my first time doing corporate purchasing custom PC and truly you get a 5 star experience from the initial WhatsApp consultation about the exact PC that you need...gave him a list of specs that I was looking that was similar and bam, he had it tabulated for me the best PC within my requirements, 90% close to my original request. And best thing was AfterShock gave me a lower overall cost than me trying to get individual parts in Sim Lim Square to build, saving me almost $300

Well done AfterShock, proud to have a legitimate local business that is making waves globally. I'll definitely get my own personal custom PCs and laptops from AfterShock after this.

...incredibly patient in explaining the differences between various models and helped me make a sensible, well-informed decision. You can tell he genuinely cares about customers, and his dedication really shows. Kudos to this hardworking chap! Highly recommend checking them out if you're looking for a great PC and top-notch service.

Great online sales service. Ordered a custom PC and wanted to upgrade some components afterwards. Knew they were very busy so I wasn’t expecting immediate response. Important thing is they followed up with the entire request well.

Have had great experience with Aftershock Laptops for many years now. 8 years later, I finally changed my laptop! This new laptop is great so far and the same day delivery was convenient!

I had an excellent experience purchasing my new laptop...He was incredibly knowledgeable, patient, and genuinely interested in helping me find the best option for my needs. He took the time to explain different features, answer all my questions, and ensure I made an informed decision. He is very friendly and professional approach made the entire process smooth and enjoyable. I highly recommend...

Had one of the best experience with Aftershock aftersales team...very prompt with the replies, answered all my queries, did his best to accommodate to my needs while maintaining the professionalism. On top of that, he also expedited my order from the promised date. I very much appreciate the effort that he put in for his customers. Will definitely recommend my family and friends if they are looking a new PC. 👍🏻👍🏻

After much consideration and advised from Aftershock staff, i decided to get my own custom PC from them. Choosing stuff and customizing was a breeze in their website. They will even prompt you what is needed and compability. As a person with not much experience with building PC, i just need to research on parts i want or needed and choose the parts from their page. Easy! Also warranty is included, so you no need headache if anything happen. When i received the PC, i was really happy with the build quality and how it performed! Everything came in order. Just need to follow the instruction on unpacking, plug in, and you're ready to go! It was amazing!

I was also happy with the fast replies from aftershock staff. Every question asked was answered fast! Even after a few weeks of having the PC, yesterday their staff...ask hows the PC and everything. I just hope they keep it this way. Thank u Aftershock team!

This is the 3rd Aftershock laptop that I have purchased. The service standard here is second to none, with constant aftersales support to ensure customer satisfaction. Previous older laptops that I had were repaired promptly with door to door services provided as well. Will definitely continue to be a loyal customer here.

It was my first time checking this After Shock site. Usually I went to Sim Lim Sqaure to buy my custom PC but I was recommended by my friend about this. But I want to cut cost price by using back my old PC parts. Currently my PC's CPU dead out of nowhere.

During the online chat customer service...(they) answered all the questions I (had) :3
I was planning to go down to the shop at first but yeah, save my time overall :3